Conditions of Use
Vinewood's Policies!
Your privacy and security is our priority. We know, as online Sellers and Buyers ourselves, how important it is to know that the company you are dealing with will honor your privacy and do all they can to ensure the security of all your information. That is why we pledge to you that all information obtained by us is for internal use only in completing your order, no personal information will ever be used, shared or sold to third parties for any reason whatsoever!!We do ask your permission to add you to our mailing list, but unless you grant your permission you will never receive any unsolicited emails, mail or other communications from us. Our mailing list is only used to alert customers of customer appreciation sales, other upcoming sales or events that we will schedule from time to time.
My Standards
Rest assured that anything you purchase from me will be packaged with the utmost care and the goal of withstanding the trials of shipping. I myself have received fragile items in the mail that were not packed well, and I was upset and disappointed as anyone would be when they arrived broken. That is why I make sure that the packing materials I use are of the best quality and correct for the items I sell. Insurance is optional, for all of my items and in order to do so must package any fragile items to at least the USPS guidelines. It is a good idea to ask for insurance, as I go above and beyond those guidelines every time because not only do I want you to receive your item in the best condition, but I hate seeing anything that has survived years if not decades be destroyed by careless packaging or shipping.
Customer satisfaction with all purchases is a priority here! If for some reason you feel that I was inaccurate in describing an item I will refund your money once I receive the item back. Items must be repackaged the way they were sent to you, insured and returned within 10 days of receipt of the item.
If we do not have what you are looking for, please let us know what it is exactly and we will add it to our list of customer requests. Also, please bookmark our site and check back often as we are adding new inventory to our site daily!
Please read Our Terms of Sale
Acceptable Payment Methods
- At this time we accept and prefer, Money Orders but will accept Personal Checks (U.S. Residents ONLY).
- American Express Travelers Checks/Money Orders & International Money Orders absolutely take at least five (5) days to clear per bank rules, and are required for "International buyers" though US Postal Money Orders sometimes take less time.
- Items will NOT SHIP until payment clears.
- Returned checks & money orders will be assessed a $25.00 fee.
Shipping and Handling
- We happily ship our items worldwide!
- MULTIPLE PURCHASES: When applicable we will combine shipping to provide you with a shipping discount, but please email prior to purchase if all items are fragile as this may affect our ability to safely package items together!
- SERVICES INCLUDED IN COST OF SHIPPING: Our shipping fees include the cost of actual shipping charges via USPS Mail (if you would like it shipped another way, please email prior to purchase as we try to be flexible), Insurance for all fragile items (negotiable)
- International Clients should contact us prior to purchase with address information to receive a shipping quote. USPS will not always allow use of Priority Mail services to some countries, which is why you may only get quotes for Airmail & Economy Parcel Post. We will explore all carrier options to determine best value for shipping out of country as USPS does not always allow for insurance to certain countries.
- Except for weekends and holidays, all items will be shipped within 48 hours of clearing of payment.
Questions?
- If you have questions on any of our policies or items for sale, please feel free to email us so that we may help you!
- At all times we strive to make the shopping experience enjoyable for all parties involved. We do our very best to accurately and honestly describe the details of the items we sell, but we may miss something unintentionally. Please contact us if there is ever an issue as we do our very best to work with our customers.
